Terms of Service

Effective date: 8 July 2026
Operator: Yora Technology Ltd.
Contact: support@yora.app

1. Acceptance of these Terms

These Terms govern your use of the Yora mobile application (“Yora”, the “App”), operated by Yora Technology Ltd. (“we”, “us”), a company with UIC/EIK [Insert EIK], with registered seat and address of management at [Insert registered address], Republic of Bulgaria, e-mail: support@yora.app. By creating an account or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the App.

2. Eligibility

You must be at least 18 years old to use Yora. By using the App you confirm that you are 18 or older and legally able to enter into these Terms.

3. The service

Yora is a location-based social application that lets you discover other users near you, view public profiles, and send virtual gifts. Available features depend on your device permissions (such as location) and may change over time.

4. Your account

You can register using Google, Apple or email. You are responsible for the accuracy of your profile information, for keeping access to your account secure, and for all activity that takes place through your account.

5. Virtual coins and gifts

The App uses virtual “coins” that let you send virtual gifts to other users. Coins are provided to you free of charge as a daily allowance and are reset each day. They are not purchased, hold no monetary value, and cannot be exchanged, redeemed, refunded or transferred for real money or any other benefit. Virtual gifts are a symbolic, social gesture only. We may change the daily allowance, gift prices, or the coin and gift mechanics at any time. We may remove, reset or modify virtual coins at any time without compensation.

6. Acceptable use

When using Yora you agree to:

Respect other users and their privacy
Not share inappropriate, unlawful, offensive or harassing content
Not use the App for commercial solicitation, spam or fraud
Not impersonate anyone or misrepresent your identity or location
Report suspicious or harmful activity

We may remove content and suspend or terminate accounts that breach these Terms.

7. Illegal content, notice, removal and appeals

We prohibit illegal content and any content that breaches Section 6 of these Terms. We do not tolerate any content or behaviour that sexualises, endangers, or exploits children. If you come across anything like this on Yora, report it straight away — through the in-app “Report” option or via our support page at https://yora-bg.com/support/ (select “Report a child safety concern”). We remove such content as soon as possible, close the account involved, and report it to the National Center for Missing & Exploited Children (NCMEC) or the relevant authority in your country, as required by law. If you believe that any content or user profile on Yora is illegal, or otherwise breaches these Terms, you can report it in either of the following ways:

using the in-app “Report” function available on any profile or piece of content; or
by emailing us at support@yora.app with a description of the content, its location within the App, and the reasons why you consider it illegal or in breach of these Terms.

We review reports without undue delay. Where we determine that content is illegal or breaches these Terms, we will remove it or disable access to it, and may suspend or terminate the account that posted it, as described in Section 6.

Where we remove content, or restrict, suspend or terminate an account because of a report or our own review, we will, to the extent required by applicable law (including Regulation (EU) 2022/2065, the Digital Services Act), provide the affected user with a statement of reasons, including the facts relied on, the legal or contractual ground for the decision, and information about the possibility to appeal.

If you disagree with a moderation decision, you may appeal by emailing support@yora.app within 30 days of the decision, explaining why you believe the decision was incorrect. We will review appeals through human review and inform you of the outcome within a reasonable time. This does not affect your right to bring a claim before a court, or your right, as an EU consumer, to use an out-of-court dispute resolution body.

8. User content

You retain your rights in the content you upload (such as your profile photo and details). You grant us a non-exclusive licence to host and display that content within the App for the purpose of operating the service. You are responsible for the content you share and must have the right to share it.

9. Location data

Yora uses your device location to show you and other users who is nearby. You can control location access through your device settings; disabling location will limit core features. See our Privacy Policy for details.

10. Privacy and your data

We process personal data in accordance with our Privacy Policy and applicable law, including the EU General Data Protection Regulation (GDPR). You can export a copy of your data and permanently delete your account and associated personal data — see our Privacy Policy for how to do this both inside and outside the App.

11. Intellectual property

The App, its design, logos and content (other than user content) are owned by us or our licensors and are protected by law. You may not copy, modify or distribute them without our permission.

12. Termination

You may stop using Yora and delete your account at any time. We may suspend or terminate your access if you breach these Terms or where required by law. Provisions that by their nature should survive termination will do so, including those on liability and governing law.

13. Disclaimers

The App is provided “as is” and “as available”. Yora is not a background-checking service; we do not verify users’ identities and are not responsible for the conduct of any user. We do not organize meetings, introduce users to one another, or guarantee the identity, background, intentions or safety of any user. Interact with others responsibly and take normal safety precautions when meeting anyone.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the App. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer.

15. Consumer rights

If you are a consumer in the European Union, you have statutory rights that these Terms do not affect. Because virtual coins are provided free of charge and have no monetary value, no purchase or payment is required to use the current version of the App.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you within the App. Your continued use after the changes take effect means you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union law. Disputes are subject to the competent courts of Bulgaria, without affecting mandatory consumer-protection rules.

18. Contact

If you have questions about these Terms, contact us at support@yora.app.